Frequently asked questions
01
Do your products comply with regulations?
02
Welke betaalmethoden accepteert A-spadz?
03
Mag ik met een passagier op een A-Spadz E-bike rijden?
04
Moet ik de batterij volledig leeg laten lopen voordat ik hem oplaad?
05
How can I clean my A-Spadz bike?
06
Hoe lang duurt het om de batterij op te laden?
07
Modificaties van A-Spadz E-bikes
08
Hoe kan ik mijn fiets monteren?
09
Does Cavet Air have a dedicated after-sales repair center?
10
Where can you ship to?
11
Als ik nu een A-Spadz E-bike bestel, wanneer wordt deze dan geleverd?
12
Kan ik de logistiek van de goederen volgen?
13
Waar kan ik een A-Spadz E-bike kopen?
You can also purchase your A-Spadz e-bike from an authorized distributor near you!
14
Can I make address/order modifications?
15
Wat moet ik doen als een deel van mijn bestelling ontbreekt?
16
Wat moet ik doen bij een ongeautoriseerde transactie?
17
What are the characteristics of your moped model?
18
Hoe moet ik mijn A-Spadz e-bike opbergen?
All of our e-bikes are weather resistant to minimal weather conditions. We generally advise against exposure to extreme weather conditions that may cause extra strain on the battery/motor and protect all other electrical components. We recommend storing indoors, safely away from the elements when the bike is not in use.
Storing the Lithium Battery Do not store the bike for more than 24 hours with an empty battery. This prevents a deep discharge which may permanently affect the battery's performance. Charge the battery and use the bike at least once every 90 days.
If the charger has been exposed to improper storage conditions, i.e. water submersion, safely store and dispose of your charger immediately through a proper hazardous e-waste facility. Do not attempt to use the battery.
19
Where Can I Test Ride an A-Spadz?
20
Do I Need a License and/or Registration For My A-Spadz?
Our e-bikes are EPAC certified; A-Spadz electric bicycles purchased and sold for use in Europe have been tested, certified, and are conforming to security requirements of EPAC (Electric Power Assisted Cycle) according to EN 15194.
We strongly recommend you to always stay up-to-date with the laws and regulations in your country.
21
Kan ik de batterij verwijderen?