Our system usually ships gifts automatically. However, if the gift wasn’t included in your order, it won’t be sent. Don’t worry—please contact our customer service team, and we’ll arrange shipment for you immediately.

Sorry for the mistake! Please reach out to our customer service team, and we’ll make sure the correct item is sent to you as soon as possible.

If your order has already been shipped, we’re unable to change the address.

To ensure smooth delivery, please double-check your shipping information before completing your purchase.

If your order has already been shipped, we cannot cancel it.

If your order hasn’t been shipped yet, we can cancel it for you with a 5% cancellation fee.

For more details, please refer to our return policy.